Sales Screening Quiz

Ten real scenarios. No fluff.

This isn't a personality quiz. These are real scenarios you'll face on this job. There's a right answer and a wrong answer. Pass and you'll get to the application. Don't pass — no hard feelings, but this role isn't for you right now.

Question 1 of 10

A homeowner wants to knock out a wall between the kitchen and living room to create an open floor plan. What's the FIRST thing you need to find out before quoting this job?

What color they want the new space painted Whether the wall is load-bearing or non-load-bearing How much they saw it cost on HGTV If they want new flooring too

A customer asks you, "How long will my kitchen remodel take?" You don't know yet. What do you say?

"About 2 weeks" — give them a number so they feel confident "I'm not sure, but I'd rather give you an accurate timeline after I assess the full scope than guess and disappoint you" "However long it takes" "That depends on how fast you make decisions"

What does "rough-in" mean in a bathroom remodel?

When the demolition crew gets aggressive The framing, plumbing, and electrical work done before drywall goes up The first coat of paint before the finish coat When you give the customer a rough estimate

A homeowner says their bathroom is 5' x 8'. They want a full gut remodel — new tile, vanity, shower, toilet. What's the most accurate response?

"$5,000 — $8,000" "$16,000 — $25,000+" "$50,000 minimum" "I'll need to check and get back to you with an accurate number"

What does CSLB stand for?

California State Licensing Bureau Contractors State License Board Construction Safety and Labor Board California Standards for Licensed Builders

You just spent 2 hours at a homeowner's house walking the project. At the end they say, "Your price is way too high. The other guy quoted half." What do you do?

Drop your price to match Tell them the other guy is probably unlicensed and they'll get what they pay for Acknowledge their concern, explain the value and what's included in your price, and ask what's most important to them in the project Walk out — they're wasting your time

A homeowner calls you back after going silent for 3 weeks. They say, "We went with someone else but they bailed halfway through. Can you finish it?" What do you do?

"Sorry, you should have picked us the first time." Hang up. Tell them you'd be happy to come assess where things stand and provide a quote to complete the work properly Quote double since they're desperate Ignore the call — they already rejected you

You're following up with a lead for the 4th time. They haven't returned your last 3 calls. What do you do?

Show up at their house Send one more follow-up — short, professional, no pressure — then move on to the next lead Text them "Are you still interested or should I close your file?" to force a yes or no Give up after 3 — they're clearly not interested

A homeowner gets emotional during the consultation — they just inherited the house from a parent who passed and the home needs a lot of work. They start crying. What do you do?

Steer the conversation back to business — time is money Listen, acknowledge what they're going through, give them a moment, and let them lead when they're ready to continue Offer a sympathy discount Reschedule — too awkward

You closed a deal, the project is underway, and the homeowner calls you upset — they say the crew left a mess yesterday. This isn't your department. What do you do?

"That's not my job, call the office" Apologize, tell them you'll flag it to the team immediately, and follow up with them personally to make sure it's handled Ignore it — you already got your commission Blame the crew